Actionable Email Approvals not Reflected in Fusion Applications

Created: 05-Feb-2017

Purpose:
In this article we will see how to resolve issue with actionable email not reflected.

Steps to indentify the problem:
Email notification is sent to approver.
Approver clicked 'approve or reject' link and responded the notification.
Human task notification is still pending.

Go to EM and look for log message.

Module: Module oracle.sdp.messaging.driver.email

Message: Message An unexpected exception was caught.

Details:

java.lang.IllegalStateException: Not connected
at com.sun.mail.imap.IMAPStore.checkConnected(IMAPStore.java:1493)
at com.sun.mail.imap.IMAPStore.getFolder(IMAPStore.java:1324)
at oracle.sdpinternal.messaging.driver.email.EmailStore.openFolder(EmailStore.java:139)
at oracle.sdpinternal.messaging.driver.email.MailboxPollingWorker.getInitializedEmailStore(MailboxPollingWorker.java:107)
at oracle.sdpinternal.messaging.driver.email.MailboxPollingWorker.run(MailboxPollingWorker.java:47)
at weblogic.connector.security.layer.WorkImpl.runIt(WorkImpl.java:108)
at weblogic.connector.security.layer.WorkImpl.run(WorkImpl.java:44)
at weblogic.connector.work.WorkRequest.run(WorkRequest.java:95)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:550)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:263)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)

If you notice above mentioned error then please follow steps to possibly solve the problem.

Solution:

The issue is email account was setup with upper and lower case but while entering email properties in UMS it was defined in lower case.

WebCenterWorkflow@Oracle.com
webcenterworkflow@oracle.com


When soa server is restarted the email entered in UMS proprty is set in message client application access point as shown below.

email account is k-sensitive. 

if you go to UMS property and correct the email and access point is not updated. 

so use 'De-register' option to remove existing email from access point.

Make sure valid email account is configured in UMS property 

Restart the soa server.

Retest actionable email and you should not see any error in the log.

For more details refer to:

Actionable Email Approvals not Reflected in Fusion Applications (Doc ID 1960637.1)

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